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PG_Spot_Buying_Guide
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SHOPPING AT PG
BROWSING
You can browse the website and find the items you like. Once you have chosen the item, click on it to access the full description and all the photos. You can zoom in by selecting the photos. From the product description, you will be able to add the item to your cart.
COUNTRIES AND LANGUAGES
You can shop online in Spain, Portugal, the United Kingdom, France, Germany, Italy, Belgium, the Netherlands, Austria, Ireland, Greece, Sweden, Finland, Denmark, Poland, Monaco, Luxembourg, México and Chile if the delivery address is in the country where you are placing the order. The website is available in Spanish and English based on the country from which you are browsing.
YOUR PG ACCOUNT
To proceed with the order, you need to either have an account or register during your purchase. Registering is very simple and you will only be asked essential information to expedite the purchase process. Moreover, having an account will give you access to your order details at any time.
If you are a registered customer, you will need to verify your account during the purchase process.
Once you have completed your order as registered customer, all the details will be available under My Orders in My Account, which can be accessed by clicking on the link with your name at the top of the page once you have logged in.
From My Account you will also be able to manage your personal data, address book, favourites, newsletter subscription and returns.
ORDER CONFIRMATION
After properly finalising your purchase, we will show you a page with your order information. We will also send a confirmation email to the email address that you used to register.
TRACKING YOUR ORDER
You can access all order and tracking information through My Orders in My Account.
To access My Account, follow the link with your name at the top of the page once you are logged in.
FAVOURITES
You can save the items you like the most under Favourites so they are always at your disposal.
The way it works is very simple: every time you click on the Add to Favourites button in the product description, the item will be added to your list.
To generate a list, you need to be registered. If you are not, when you try to add and item to Favourites you will be asked to register.
Keep in mind that adding items to Favourites does not guarantee their availability.
To solve any questions regarding the purchase process, contact Customer Service.
PRODUCT
ITEM AVAILABILITY
The items in the online store are available for sale. If we expect an item to be back in stock soon, a notification option will be available. You can subscribe to it and receive an email notification as soon as it is available by clicking on the Subscribe button in the product description.
QUALITY
All our items are subject to strict quality controls to guarantee an excellent shopping experience. If an item does not meet your expectations or does not correspond to the one you requested, do not hesitate to contact Customer Service.
You will receive the same item you see in the online store photos. However, there could be small differences in the finishing of handcrafted products because of the individual processing of each item.
To solve any questions regarding product, please contact Customer Service.
PAYMENT METHODS
CREDIT/DEBIT CARD
Payment can be made with credit or debit cards. The following cards are accepted: VISA, MasterCard and AMEX.
To complete the checkout process you must indicate the card number, the expiry date (in MM/YY format) and the CVV security code. If your card is secured, you will be asked for the relevant security codes. The order amount will be charged to your card after clicking on the "Confirm Order" button in the last step of the purchase process.
The entire process is performed in an encrypted environment that guarantees exclusive communication with the bank. No data will be stored or manipulated by Purificación García but will be processed directly through the payment gateway of the corresponding financial institution. For greater security, we will use a Secure Electronic Commerce Authentication Service; a system established by Visa/MasterCard/Eurocard/AMEX, through which the customer is authenticated with their issuing bank and the transaction is authenticated with the acquiring bank.
If you wish, you can store the information of the cards that you use regularly for your purchases. No data will be stored or manipulated by Purificación García. Instead, an internal identifier will be generated to facilitate future payments with the card’s issuing bank.
In order to guarantee transaction confidentiality and integrity, all transactions will be carried out using the Secure Socket Layer protocol (SSL) with 128-bit security codes.
Payment will be carried out in real time through this payment gateway. In case payment cannot be correctly carried out, the order will be automatically cancelled.
PAYPAL
Payment can also be made through PayPal. This way, you can pay quickly and securely with your PayPal account, without sharing any financial information with Purificación García.
The online payment transaction is processed with PayPal as an intermediary and through a secure server based on the SSL standard, which guarantees total data confidentiality.
If you have created a payment agreement with PayPal by marking the "Remember PayPal data" box and you want to cancel the agreement, you can do so from your PayPal account.
When the transaction is carried out, PayPal charges the specified amount to the buyer's card or PayPal account and sends immediate payment confirmation to Purificación García, which will proceed to ship the product automatically.
To solve any questions regarding payment, please contact Customer Service.
SHIPPING AND DELIVERY
GENERAL QUESTIONS
You can receive your order at the address of your choice (excluding P.O. boxes). The delivery address must be in the country where the order is placed.
In the case of orders made in periods of high demand, the estimated delivery time cannot be guaranteed.
DELIVERY
Home delivery is 9 euros and the delivery period is between 2 and 7 business days from the confirmation of the order.
Prior to delivering the order, the courier may contact you to schedule the date and time of delivery.
TRACKING YOUR ORDER
Once your order has been placed, we will update you on its status via email.
You can access all order information in My Orders under My Account.
To access My Account you must log in and follow the link with your name at the top of page.
To solve any questions regarding your order status, please contact Customer Service.
RETURNS
GENERAL QUESTIONS
Returns at Purificación García are free of charge. Returns can be requested up to 30 calendar days from the confirmation date of the order on the delivery note you received with your order.
You should use the original shipping packaging when returning articles. This ensures the items will always be protected and will arrive in perfect condition.
The items must be new, in perfect condition and with the original tags and packaging. Footwear without the original packaging will not be accepted as both are considered part of the product. We do not accept the return of personalised items or those with alterations.
Returns that do not comply with any of the conditions specified above will not be accepted.
To return an item, you can request home collection through the website.
ONLINE RETURNS
To return an item, please follow the steps detailed below:
- Check the items you wish to return in the Return column of the delivery note you received with your order.
- Access the My Returns section in My Account and request the collection of the items.
- The transport agency may contact you to schedule the date and time of collection.
- Hand over the sealed package to the courier with the original packaging.
- A notification will be sent once your return has been received and processed and we will issue a refund to the same payment method used for the purchase.
To solve any questions regarding returns, please contact Customer Service.
OTHER QUESTIONS
CANCELLING YOUR ORDER
If you would like to cancel an order before it is shipped, please contact our Customer Service team so they can process the order cancellation. The cancellation will be processed depending on the status of the order.
RECOVERING YOUR PASSWORD
In case you forgot your password, you can restore it in the log in section. Follow the steps and you will receive an email with the instructions to obtain a new password.
NEWSLETTER SUBSCIPTIONS
You can subscribe to the Purificación García newsletter through the link at the bottom of the page or from My Account.
Likewise, you cancancel your subscription in the same sections.
PACKAGING
The Purificación García online store sends your items in our PG boxes. This is the default packaging.
Packaging for orders placed during special prices periods might be different.
TAX REFUND
If you have the right to a tax refund, you can request the relevant forms through Customer Service.
To solve any questions, please contact Customer Service.
BROWSING
You can browse the website and find the items you like. Once you have chosen the item, click on it to access the full description and all the photos. You can zoom in by selecting the photos. From the product description, you will be able to add the item to your cart.
COUNTRIES AND LANGUAGES
You can shop online in Spain, Portugal, the United Kingdom, France, Germany, Italy, Belgium, the Netherlands, Austria, Ireland, Greece, Sweden, Finland, Denmark, Poland, Monaco, Luxembourg, México and Chile if the delivery address is in the country where you are placing the order. The website is available in Spanish and English based on the country from which you are browsing.
YOUR PG ACCOUNT
To proceed with the order, you need to either have an account or register during your purchase. Registering is very simple and you will only be asked essential information to expedite the purchase process. Moreover, having an account will give you access to your order details at any time.
If you are a registered customer, you will need to verify your account during the purchase process.
Once you have completed your order as registered customer, all the details will be available under My Orders in My Account, which can be accessed by clicking on the link with your name at the top of the page once you have logged in.
From My Account you will also be able to manage your personal data, address book, favourites, newsletter subscription and returns.
ORDER CONFIRMATION
After properly finalising your purchase, we will show you a page with your order information. We will also send a confirmation email to the email address that you used to register.
TRACKING YOUR ORDER
You can access all order and tracking information through My Orders in My Account.
To access My Account, follow the link with your name at the top of the page once you are logged in.
FAVOURITES
You can save the items you like the most under Favourites so they are always at your disposal.
The way it works is very simple: every time you click on the Add to Favourites button in the product description, the item will be added to your list.
To generate a list, you need to be registered. If you are not, when you try to add and item to Favourites you will be asked to register.
Keep in mind that adding items to Favourites does not guarantee their availability.
To solve any questions regarding the purchase process, contact Customer Service.
ITEM AVAILABILITY
The items in the online store are available for sale. If we expect an item to be back in stock soon, a notification option will be available. You can subscribe to it and receive an email notification as soon as it is available by clicking on the Subscribe button in the product description.
QUALITY
All our items are subject to strict quality controls to guarantee an excellent shopping experience. If an item does not meet your expectations or does not correspond to the one you requested, do not hesitate to contact Customer Service.
You will receive the same item you see in the online store photos. However, there could be small differences in the finishing of handcrafted products because of the individual processing of each item.
To solve any questions regarding product, please contact Customer Service.
CREDIT/DEBIT CARD
Payment can be made with credit or debit cards. The following cards are accepted: VISA, MasterCard and AMEX.
To complete the checkout process you must indicate the card number, the expiry date (in MM/YY format) and the CVV security code. If your card is secured, you will be asked for the relevant security codes. The order amount will be charged to your card after clicking on the "Confirm Order" button in the last step of the purchase process.
The entire process is performed in an encrypted environment that guarantees exclusive communication with the bank. No data will be stored or manipulated by Purificación García but will be processed directly through the payment gateway of the corresponding financial institution. For greater security, we will use a Secure Electronic Commerce Authentication Service; a system established by Visa/MasterCard/Eurocard/AMEX, through which the customer is authenticated with their issuing bank and the transaction is authenticated with the acquiring bank.
If you wish, you can store the information of the cards that you use regularly for your purchases. No data will be stored or manipulated by Purificación García. Instead, an internal identifier will be generated to facilitate future payments with the card’s issuing bank.
In order to guarantee transaction confidentiality and integrity, all transactions will be carried out using the Secure Socket Layer protocol (SSL) with 128-bit security codes.
Payment will be carried out in real time through this payment gateway. In case payment cannot be correctly carried out, the order will be automatically cancelled.
PAYPAL
Payment can also be made through PayPal. This way, you can pay quickly and securely with your PayPal account, without sharing any financial information with Purificación García.
The online payment transaction is processed with PayPal as an intermediary and through a secure server based on the SSL standard, which guarantees total data confidentiality.
If you have created a payment agreement with PayPal by marking the "Remember PayPal data" box and you want to cancel the agreement, you can do so from your PayPal account.
When the transaction is carried out, PayPal charges the specified amount to the buyer's card or PayPal account and sends immediate payment confirmation to Purificación García, which will proceed to ship the product automatically.
To solve any questions regarding payment, please contact Customer Service.
GENERAL QUESTIONS
You can receive your order at the address of your choice (excluding P.O. boxes). The delivery address must be in the country where the order is placed.
In the case of orders made in periods of high demand, the estimated delivery time cannot be guaranteed.
DELIVERY
Home delivery is 9 euros and the delivery period is between 2 and 7 business days from the confirmation of the order.
Prior to delivering the order, the courier may contact you to schedule the date and time of delivery.
TRACKING YOUR ORDER
Once your order has been placed, we will update you on its status via email.
You can access all order information in My Orders under My Account.
To access My Account you must log in and follow the link with your name at the top of page.
To solve any questions regarding your order status, please contact Customer Service.
GENERAL QUESTIONS
Returns at Purificación García are free of charge. Returns can be requested up to 30 calendar days from the confirmation date of the order on the delivery note you received with your order.
You should use the original shipping packaging when returning articles. This ensures the items will always be protected and will arrive in perfect condition.
The items must be new, in perfect condition and with the original tags and packaging. Footwear without the original packaging will not be accepted as both are considered part of the product. We do not accept the return of personalised items or those with alterations.
Returns that do not comply with any of the conditions specified above will not be accepted.
To return an item, you can request home collection through the website.
ONLINE RETURNS
To return an item, please follow the steps detailed below:
- Check the items you wish to return in the Return column of the delivery note you received with your order.
- Access the My Returns section in My Account and request the collection of the items.
- The transport agency may contact you to schedule the date and time of collection.
- Hand over the sealed package to the courier with the original packaging.
- A notification will be sent once your return has been received and processed and we will issue a refund to the same payment method used for the purchase.
To solve any questions regarding returns, please contact Customer Service.
CANCELLING YOUR ORDER
If you would like to cancel an order before it is shipped, please contact our Customer Service team so they can process the order cancellation. The cancellation will be processed depending on the status of the order.
RECOVERING YOUR PASSWORD
In case you forgot your password, you can restore it in the log in section. Follow the steps and you will receive an email with the instructions to obtain a new password.
NEWSLETTER SUBSCIPTIONS
You can subscribe to the Purificación García newsletter through the link at the bottom of the page or from My Account.
Likewise, you cancancel your subscription in the same sections.
PACKAGING
The Purificación García online store sends your items in our PG boxes. This is the default packaging.
Packaging for orders placed during special prices periods might be different.
TAX REFUND
If you have the right to a tax refund, you can request the relevant forms through Customer Service.
To solve any questions, please contact Customer Service.